Twitter... interesting...

I am a big Plurk fan but have linked my account with a Twitter account so really I am on both.
Now, I heard that more major companies are watching Twitter for customer service issues.
Which had me pondering should I post on Twitter an issue that needed to be resolved or keep calling customer service and getting a run around?
Eh, what could it hurt by posting?
Post I did and within two minutes I had contact!
Quite impressive to say the least and then a phone call shortly there after.
With some luck the issue will be resolved (crossing fingers and toes) and I shall be a happy camper.
I will keep you posted and let you know how it all turns out. :)

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